Got questions? We got answers! Check out our answers to some of our most frequently asked questions. If you have an unusual question or you relish in being particularly difficult, visit our Contact Us page and shout us a holler.
Can I return my product for a refund?
No. Formally does not offer refunds for products. Once a product has been purchased, You are deemed to have received the full benefit of the product. However, if you’re not satisfied, for any reason, please share your concerns with us via email at firstname.lastname@example.org and we will make best efforts to provide a reasonable solution.
Can I cancel my consultation for a refund?
Well, it depends. Formally offers refunds for any consultation services purchased but not yet received. If You book and pay for a consultation and decide to cancel prior to your appointment, You can do so and receive a full refund so long as you cancel more than twenty-four (24) hours prior to Your appointment. Refunds for consultation services shall not be permitted if cancelled within twenty-four (24) hours of your appointment. But You will be allowed to reschedule your appointment one time. Send an email to email@example.com to reschedule your appointment.
I still have questions about how to complete my form or template, can Formally help?
Purchase of a template does not come with any additional product, service or support. However, if you would like to speak with a licensed attorney regarding your contract template or form, we encourage You to schedule an appointment for a consultation through our “Ask the Attorney” portal.
Can I share my template or form with others?
Ummmmm NO!!!! By purchasing your template or any product from Formally, You are granted one revocable, worldwide, non-exclusive license to the product(s) You have purchased. If you violate this license by giving or selling a copy of Our template(s)/product(s) to anyone other than an employee using the product on Your behalf or the other party to said contract; or if you imply that any person, business or entity that gets access to our template/product(s) has the right to use it for his/her/its commercial purposes, you better hope we don’t find out about it! If we do, we will invoice you for the licenses you have shared with others and revoke your access to our website permanently.
Word to the wise, don’t mess with us. We will find you….
Can I use my template or form regardless of what state I’m in?
Yes! while our forms/templates will not apply to every law in every state or in every industry, the provisions that we do include in our forms and templates will cover all or most of what you regardless of what state or industry you are operating in. Either way, something is most definitely better than nothing and our forms and templates are an amazing “SOMETHING.” That being said, nothing replaces the aid and counsel of an experienced, licensed attorney. If you want to be EXTRA EXTRA cautious, have your form or template reviewed by an attorney in Your state, jurisdiction and/or an attorney who is familiar with the laws relevant to your business or industry. Plus, having your attorney review our form or template will be MUCH cheaper and less time consuming than having him/her draft one for you from scratch.
Soooo either way, #yourewelcome
Can I customize my template or form?
Yes, you can; and we highly encourage you to do so! Forms should be fun and visually appealing. Forms and templates that are fun and colorful also tend to be more inviting and generally make people feel more at ease about signing.
Further, every Formally Form and template is delivered in both Word and PDF formats. The Word format is easily customizable and we highlight different areas where you may want to add your own business name, logo letterhead, slogan and/or business branding.